OUR MONEY BACK GUARANTEE TERMS

We recognise that you may be hesitant to remap your car, even though comebacks for remapping are extremely uncommon (approximately 1 in 250 automobiles). Do not be concerned; we are here to inspire confidence in you. So much so that we provide a money-back guarantee and put our money where our mouth is. The following are our guarantees:

• Quantum ECU Remapping: 30 Days
• XHP BMW Gearbox Remapping: 1 Day (manufacturer applied)
• VAG Gearbox Remapping: 30 Days

Terms for our moneyback guarantee are below.

WHAT OUR MONEYBACK GUARANTEE COVERS:

We will give you a full refund and return your vehicle back to stock if:

• After any tune, if your car starts experiencing issues, we'll ask you to bring it in so we can run diagnostics on it. Your car will be returned to stock condition and you will receive a full refund if we determine that the remap is to blame for the issue. Alternately, we will provide a free tune adjustment. Keep in mind that just because there was no problem with your car before the remap, that does not necessarily mean the remap is the cause of the fault.
  
  
• • If the tune has any software-related problems and you don't want us to try to apply a revised tune, we'll give you a complete refund and restore your vehicle back to stock.

WHAT OUR MONEYBACK GUARANTEE DOES NOT COVER:

We will charge £60 to return your vehicle to stock if:

• • We lay out clear expectations for what you can anticipate from tuning your car. Our internet reviews have only had positive feedback, which is 100%. If you want to return the car to stock but are dissatisfied with the performance of the tune because you "can't feel a difference," we will not issue a refund. The cost of this service is £60. But, we will inspect the car to see if there is a mechanical issue or a problem with our remap. We will charge a £60 diagnostic fee if we discover a mechanical issue. If the remap is at fault, we will offer to return the vehicle to stock and refund you or to redo the tune and no charge will apply on the day.
  
  
• • In the event that the vehicle develops a problem after the tune, we will inspect it to see if the remap is to blame. You will be charged a £60 diagnostics cost if we determine that the remap was not the cause of the problem. There will be no further cost outside our £60 diagnostics fee if you decide to have your vehicle returned back to stock. Even though it happens infrequently, when a vehicle develops a fault after tuning, there is typically an underlying issue that wasn't symptomatically present before the tune OR there was component that was already severely worn and would inevitably fail, regardless of tuning. You won't be charged the diagnostic fee, and we'll give you a full refund and put the car back to stock if we determine that the remap is to blame for the problem.